Fall 2020 Workshop – Library Marketing

The Inland Northwest Council of Libraries is pleased to present its Fall 2020 training workshop. The event will take place virtually on Thursday, December 3. The theme is Library Marketing.

The Morning Session, “The Million Dollar Reason Your Library Should Market the Collection… And How to Do It!” with Angela Hursh, is from 10:00 a.m. – 12:00 p.m. PST. This workshop will focus on marketing your collection.

The Afternoon Session, “Out of the Box Library Marketing: Pandemic Edition” with Sasha Vasilic, is from 1:00 p.m. – 3:00 p.m. PST. This workshop will focus on marketing your library programs and services.

Registration is limited to 190. Preference will be given to current INCOL members.


Spring 2020 Workshop – Beyond an Apple a Day and Caring for the Mind



Thursday, April 30th
9am to 11:30am: Beyond an Apple a Day
1pm to 3pm: Caring for the Mind

INCOL presents two online workshops in partnership with the National Library of Medicine. Attendance is free to library staff of INCOL members. Feel free to set up a group viewing if allowed.

You will need to create an NNLM account to register. Click on the title links below to sign up for each workshop. Once registered, an email with a link to the webinar will be sent to you. These classes are eligible for Consumer Health Information Specialization continuing education credit awarded by the Medical Library Association.

Beyond an Apple a Day

This hands-on class will cover the health information seeking behavior of consumers and the role of library staff in the provision of health information for the public. Come learn about the evolution of consumer health, health literacy and the e-patient. Participants will leave equipped with knowledge of top consumer health sites. We will discuss creative ideas for health information outreach. The class will wrap up with an opportunity to explore effective marketing approaches and develop an elevator speech. Click on the title to register.

Caring for the Mind

Responding to questions involving topics on mental health is challenging even for the most experienced library staff. In Caring for the Mind, participants will learn how to effectively provide mental health information at their libraries. Participants will learn about the best electronic resources to consult as well as ways to improve their print collections. Best approaches for handling interactions with emotional patrons will also be discussed. Other topics covered include: bibliotherapy; assessment/testing; and the future of mental health. This class will increase participants’ skills for providing mental health information for care providers and the public. Click on the title link to register.


Carolyn Martin focuses on organizations who work with underserved populations such as those who live in rural areas, older adults, those with various abilities, immigrants and refugees, and other minorities. The National Library of Medicine offers a variety of resources on health and science education which she highlights to K-12 educators, school nurses and school librarians to prepare students for biomedical careers as well as to be informed health consumers. Carolyn’s interests include, health literacy, genomic health literacy, accessibility, and health news. Carolyn received her undergraduate degree from Goshen College and her MLS from Indiana University. She has been a public librarian and a hospital librarian where working with the public and patients led to her current position.

Emily Hamstra has worked as an academic librarian, public librarian, and for a library vendor. She is the past-chair of the Reference and User Services Association’s Collection Development and Evaluation Section (RUSA-CODES). As PNR’s Outreach Coordinator, Emily delivers outreach and educational programming about resources of the National Library of Medicine to promote access to biomedical and health information resources and develops partnerships with state and regional organizations.

Fall 2019 Workshop – Harassment Prevention in the Library: Responding to Sexual, Racial, and Bullying Incidents Involving Staff or Patrons

Thursday, November 7th, 2019Woman in hallway

Morning and Afternoon Sessions

Barbieri Courtroom
Gonzaga Law School
721 N. Cincinnati
Spokane, WA

Presented by Dr. Steve Albrecht

Mark Twain said, “Everybody talks about the weather, but no one does anything about it.” As a training issue, it’s the same with sexual and racial harassment and bullying prevention; everybody thinks they know about it, what to do or not to do in the workplace, and yet, it’s still near the top of the complaints filed with or by the federal and state Equal Employment Opportunity Commissions.

Sexual and racial harassment and bullying prevention in any library organization is about having an updated and accurate policy, training all employees to follow that policy, and then enforcing the policy, using consequences for the perpetrators (who could be staff members or patrons), and support for the victims.

This training program is suitable for all library directors, managers, supervisors, and (full and part-time) employees.

Steve AlbrechtDr. Steve Albrecht is internationally-known for his training programs and consulting work in workplace and school violence prevention and library safety and security. He brings his human resources, training, law enforcement, security, coaching, and writing background to issues like violence and security risk assessments, sexual or racial harassment, diversity, drugs and alcohol at work, team conflicts, and employee stress. He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in human resources, security management, employee coaching, and threat assessment.

Morning Session

Registration: 8:30-9:00 am
Workshop: 9:00-12:00 pm


Afternoon Session

Registration: 1:00-1:30 pm
Workshop: 1:30-4:30 pm

Register for morning or afternoon session by Thursday, October 31st, with Lori Lewis,

• No registration fee for employees of INCOL member libraries
• No registration fee for non-INCOL member library (contingent on a grant from Washington State Library)
Gonzaga Law School directions

Share with your colleagues! Print and post this flyer.

Spring 2019 Workshop – A New Story About the Library in the Networked Society

Thursday, May 2nd, 2019

Morning and Afternoon Sessions

Spokane Public Library
Downtown Library, 3rd Floor Lens
906 W Main, Spokane, WA

Presented by Rolf Hapel, University of Washington iSchool

RolfHapelIn his presentation, Rolf will look at the library as a part of the social infrastructure, touch upon the importance of the physical spaces and programs in the light of the transforming “business model” of libraries, discuss the consequences of the digital development, and sketch some possible paths for the future of libraries. Participants will also work in groups on issues related to the physical library, using the Danish-developed thinking model of the library called the 4 Spaces Model as a starting point. Link to presentation slides

Rolf has served as librarian, deputy manager, city librarian and director in Denmark and led the development and realization of the internationally acclaimed main library, Dokk1, in Denmark. Currently, he is working as Professor of Practice at the Information School University of Washington in a two year tenure. His additional work as expert in several international architectural competitions for new libraries, his work as advisor with several international foundations active in the library domain, among which was Bill and Melinda Gates Foundation, and his numerous speaking engagements, articles, and lectures on library transformation as well as his service as member or chair of boards and committees in and outside Europe, has given him an unprecedented international network and a broad range of knowledge and experience within the library field.

Morning Session
Registration: 8:30-9:00 am
Workshop: 9:00-12:00 pm
Afternoon Session
Registration: 1:00-1:30 pm
Workshop: 1:30-4:30 pm

Register for morning or afternoon session by Thursday, April 25th, with Lori Lewis,

No registration fee for employees of INCOL member libraries
• $25 for non-INCOL members and $5 for library tech students
• Find more information at
• Get library information at or
• More parking options can be found here:

Share with your colleagues! Print and post this flyer.

Fall 2018 Workshop – Cultural Competence: Addressing Race Relations in the 21st Century

Thursday, September 20, 2018social-media-2457842_640
9:00 am to 12:30 pm

Gonzaga University School of Law
Barbieri Courtroom
721 N. Cincinnati St.
Spokane, WA

This session helps to develop participants’ appreciation of their role in becoming culturally competent by: 1) providing a framework on how to address issues of equity and race; 2) creating common language for entering into discourse; 3) increasing ones understanding of diverse experiences and perspectives; and 4) developing tools for engaging across cultures. This framework considers the importance of deepening awareness of self—moving from color blindness to racial cognizance; increasing knowledge of others and their experiences of racism and oppression; developing skills to work effectively across cultures; and advocating and taking action to initiate change. Participants are taught these four components of cultural competence through lecture and small and large group discussion. Prior culturally relevant professional development is brought into context and understanding of diverse perspectives is explored.
PLEASE NOTE: An evaluation for this training session will be sent to each participant via email the day after the session attended.  Completing this evaluation is a requirement of attendance.  The feedback from these evaluations is a condition from IMLS who provides the funding to WSL. This funding allows us to offer these trainings to library staff for free.

CapriceHollinsFacilitated by Dr. Caprice D. Hollins, Psy.D.

Caprice D. Hollins, Psy.D. is co-founder of Cultures Connecting. She was born and raised in Seattle, Washington. She received a B.A. in psychology from Seattle University and M.A. and Psy.D. degrees in Clinical Psychology with an emphasis in Multicultural and Community Psychology from California School of Professional Psychology―LA. She became licensed in Washington State in 2000 and has over 20 years of experience studying and working with ethnically diverse populations. Her experience includes opening and Directing the Department of Equity & Race Relations for Seattle Public Schools. Dr. Hollins is currently an Affiliate Professor of Counseling at The Seattle School of Theology & Psychology. She works hard to balance her passion and commitment to equity and social justice while at the same time raising a family with her husband, Gary Hollins. Together they have two children, and she has three adult step children and two grandchildren.

Share with your colleagues! Print and post this flyer.

The Gonzaga Law School building is labeled “LS” on the map. Attendees can park in the Green permit area just outside the law school building.
No parking permit will be needed.

GU Law School map


Free Financial Literacy Workshop – May 7, 2018

money plant
Financial literacy may be a serious and stressful topic, and the Spokane County Library District partnered with the Consumer Financial Protection Bureau and designed a workshop that will make this topic less intimidating. The goal of this all day workshop is to provide Librarians with information and tools to inform our communities about free, unbiased financial information and referrals, build local partnerships and promote libraries as community resources for financial literacy education. We can help our communities learn to be more financially literate and take control of their money, connect them to valuable information about fraud prevention, savings and retirement planning, student loan repayment and financial caregiving.

This workshop is free and open to all librarians in eastern Washington and northern Idaho.

Date: May 7, 2018
Time: 9:00 am – 4:30 pm
Location: Spokane County Library District—Moran Prairie Library, 6004 S Regal St, Spokane, WA 99223

Registration link:

Spring 2018 Workshop – Meetings That Work: How to Run Effective Meetings Every Time!

UntitledThursday, April 26th, 2018

Moran Prairie Library
6004 S. Regal St.
Spokane, WA

Managing or attending meetings is a universal experience for most library employees. This workshop will provide you with concrete skills to immediately improve meeting dynamics and productivity. Meetings That Work is highly participatory and practical. You will learn and practice skills that you can use immediately. You will also have a lot of fun! By the end of the workshop, you’ll be able to:

  • Describe the “facilitator frame of mind.”
  • Develop an outcome-based agenda for your very next meeting.
  • Demonstrate at least five essential facilitator skills.

Presented by Guila MuirGuila Muir

Guila Muir and Associates LLC is Puget Sound’s premiere train the trainer and facilitation skills training company. Guila’s engaging, highly energetic style has transformed businesses and organizations across the United States and in Canada. Her clients include Microsoft, Amazon, Boeing, Premera Blue Cross, and many dozens of state agencies and associations.

Guila is a charter member of the International Association of Facilitators. She has worked as an adjunct professor in Seattle University’s Graduate School of Education, and published Instructional Design That Soars: Shaping What You Know Into Classes That Inspire in 2013. Since then, this text has become an essential tool to develop and deliver effective courses, training sessions, and Webinars.

Register for morning or afternoon session by Thursday, April 19th, with Lori Lewis,

Morning Session Registration: 8:30-9:00 am Workshop: 9:00 am -12:30 pm


Afternoon Session Registration: 1:00-1:30 pm Workshop: 1:30 – 5:00 pm

  • No registration fee for employees of INCOL member libraries
  • $25 for non-INCOL members and $5 for library tech students
  • Get library information at

Share with your colleagues! Print and post this flyer.

Fall 2017 Workshop – Developing Inclusive and Welcoming Libraries

Thursday, October 12thHands

Lewiston City Library
411 D St, Lewiston, ID
2nd Floor Meeting Room

In a diverse and changing culture, it can be challenging to imagine a community that is inclusive and welcoming for all. This workshop is designed to help participants engage biases and recognize how biases create both real and perceived barriers to welcoming all people to our libraries. Through the use of experiential exercises and facilitated discussion and reflection, we will cover foundational concepts of race, ethnicity, cultural diversity and identity, and critical information about culture and bias which will allow you to better integrate inclusive practices into the library and library programs.

Participants will:

  • Learn basic concepts related to race, ethnicity, cultural diversity and identity.
  • Understand the concept of identity development.
  • Practice partnering with others to create inclusive and welcoming communities.

Presenter:Richard Kim

Richard D. Kim (Masters in Divinity ‘11) is a husband and father. He currently works as the Intercultural Credibility Coordinator/Consultant at The Seattle School of Theology & Psychology, a unique role engaging categories of culture and identity in the formational development of pastors, therapists, artists, and leaders. He is also the owner and principal consultant for RDKim Consulting.

Register for morning or afternoon session by Thursday, October 5th, with Lori Lewis,

Morning Session Registration: 8:30-9:00 am Workshop: 9:00 am -12:00 pm


Afternoon Session Registration: 12:30-1:00 pm Workshop: 1:00 – 4:00 pm

  • No registration fee for employees of INCOL member libraries
  • $25 for non-INCOL members and $5 for library tech students Thanks to a professional development grant, this workshop is now FREE!
  • Find more information at
  • Get library information at

Share with your colleagues! Print and post this flyer.

Spring 2017 Workshop – Making a Makerspace with Carson Block

Tuesday, April 4thmaker
Downtown Spokane Public Library
906 W Main, Spokane, WA 99201

Thinking of starting a makerspace? Or maybe enlivening one your library already has? Join us for an informative session with library technology advocate Carson Block who will discuss what a makerspace is and how to create your own to better meet the needs of patrons and students. Gain inspiration and tangible ideas for your own unique space, as well as share your experiences with making! This workshop is applicable to staff at all levels working in public, school, academic, and other libraries.

Carson BlockPresenter:

Carson Block has led, managed, and supported library technology efforts for more than 20 years. Carson brings a user-centered technological perspective, with an emphasis on solutions that are both transparent and powerful, with some “gee whiz” thrown into the mix. Carson Block has been called “a geek who speaks English” and enjoys acting as a bridge between the worlds of librarians and hard-core technologists. He has a passion to demystify technology for the uninitiated, and to help IT professionals understand and support the goals of libraries.

Register for the morning session or the afternoon session by emailing Tami Robinson,, by Tuesday, March 28th

Morning Session Registration: 9:00-9:30 am Workshop: 9:30 am -12:00 pm


Afternoon Session Registration: 1:00-1:30 pm Workshop: 1:30 – 4:00 pm

Share with your colleagues! Print and post this flyer.

*Note on parking: if you wish to park in the library’s parking garage, please go west on Spokane Falls Boulevard to get to the library. You will need to enter the parking garage ramp from the northeast corner of the library on Lincoln, where the road turns due to construction. You can read this City news release for more details –

Fall 2016 Workshop – It’s Not Your Mother’s Library: Strategies for Managing Patron Behavior

Thursday, October 20thincolfall2016
Coeur d’Alene Public Library, 702 E Front Avenue, Coeur d’Alene, ID

Libraries reflect the communities and campuses we serve and sometimes that means navigating disruptive and unsafe behaviors. Join a Community Conduct Coordinator and a Public Library Manager as they share how policies, procedures, and guidelines can support a safe and welcoming environment for patrons, students, and staff. Participants will learn techniques for engaging colleagues in solutions, review facility considerations, explore community and police partnerships opportunities, take away ideas for training and resources, and practice de-escalation techniques. This workshop is applicable to staff at all levels working in public, school, academic, and other libraries.


Melissa Munn is the Community Conduct Coordinator for the King County Library System. After receiving a degree in Criminology, she worked for ten years performing social work in the juvenile justice system, foster care system, and with homeless young adults on the streets of Seattle and King County. She began working in libraries in 2012.
Angelina Benedetti is the Library Cluster Manager for the Burien and Southwest Seattle area of King County Library System. Before becoming a library manager, she worked as a Teen Services Librarian and has chaired ALA book selection and award committees.

Register for morning or afternoon session by Thursday, October 13th, with Tami Robinson, trobinson@whitworth.eduincolcdamap

Morning Session Registration: 9:00-9:30 am Workshop: 9:30-11:30


Afternoon Session Registration: 1:00-1:30 pm Workshop: 1:30-3:30 pm

• No registration fee for employees of INCOL member libraries
• $25 for non-INCOL members and $5 for library tech students
• Get directions at
• Free parking available in the lower lot south of the library at 8th Street and Young or Bancroft Avenues

Share with your colleagues! Print and post this flyer.