Steven Bell’s Designing Better Library Experiences: Using Statements and Mapping to Reach the Right Experience for Your Library presentation slides are now available.
Author Archive: choffman
The below links are to document updates, edits, and additions to the website.
Program Statistics 1981-present
updated numbers for the Fall 2012 workshop
Program Evaluation Master Form
change to wording in question 7 from overall rating to Overall, I enjoyed the workshop, addition of intellectual freedom/censorship to Library science section in suggestions, addition of technical/vocational resources in Reference section in suggestions
Program Evaluation Results Template
changes to match changes in the evaluation master form
Deans and directors address list Current email and address list of deans and directors of member libraries
The CAYAS Fall Workshop, Manga and Anime Workshop for Everyone, is coming up very soon! If you haven’t registered yet, please note that deadlines are quickly approaching.
Our speaker, local expert and teen librarian Rachael Bohn, is an avid consumer of anime/manga, has hosted successful Anime Clubs at her libraries, and has traveled to Japan. She is an enthusiastic speaker and the workshop promises to be informative and interactive, with information that you can take back to your libraries and immediately use.
This workshop is geared towards any library employee, whether or not they have knowledge of manga or anime.
Please join us!
Saturday, October 20, 2012
10:00 am to 5:00 pm
Moran Public Library
6004 S Regal Street
Spokane, WA 99223
Registration Deadline: October 17, 2012
Friday, November 9, 2012
10:00 am to 5:00 pm
KCLS Service Center
960 Newport Way NW
Issaquah, WA 98027
Registration Deadline: November 7, 2012
You can register using the following link:
We are pleased to have Steven J. Bell present on Wednesday, October 10, 2012. Choose the morning session or afternoon session. Feel free to let your colleagues know and post this flyer in your libraries!
Registration: 8:30-9:00 am
Workshop: 9:00-11:30 am
Registration: 1:00-1:30 pm
Workshop: 1:30-4:00 pm
Designing Better Library Experiences: Using Statements and Mapping to Reach the Right Experience for Your Library
Good library experiences should be the end product of a design process, rather than the outcome of a series of random events. This requires us to be intentional in our thinking about the experience we want our community members to have at any touch point, be it an interaction at a service desk, when connecting with our virtual presence or in learning situations. Organizations widely admired for the quality and consistency of the experiences they deliver use a variety of tools and techniques to design and refine that experience. In this workshop attendees will learn about two techniques they can employ to define, shape and improve the library experience. ‘Way We Serve Statements’ bring staff together to identify a touchstone statement that communicates the type of experience they wish to deliver, and provides a framework for instilling the appropriate service values across the library organization. ‘Customer Journey Mapping’ is a process staff can use to examine the steps in any specific library function or service. When we map our services we better understand where community members experience “pain points”, and it allows staff to better design the path to a destination so that a better experience is delivered. In this workshop facilitated by Steven Bell, attendees will learn more about these design techniques and how to put them into practice at their libraries.
Steven J. Bell is president, 2012-2013, of ACRL and Associate University Librarian for Research and Instructional Services at Temple University. He writes and speaks about academic librarianship, learning technologies, design thinking, user experience and library leadership. Steven is a co-founder of the Blended Librarian’s Online earning Community on the Learning Times Network. He blogs at Kept-Up Academic Librarian, and Designing Better Libraries, a blog about design thinking and library user experiences, and is the founding blogger of ACRLog. His columns, “From the Bell Tower” and “Leading From the Library” appear in Library Journal’s Academic Newswire. He is co-author of the book “Academic Librarianship by Design”. For additional information about Steven J. Bell or links to his projects, point your browser to http://stevenbell.info
• No registration fee for employees of INCOL member libraries
• $25 for non-INCOL members and $5 for library tech students
Register by Wednesday, October 3rd, with Tami Robinson email@example.com
Participants, please print out and bring the following documents with you to the workshop. The Mapping Workshop Assignment is to be completed beforehand and brought with you to the workshop.
Way We Serve Development Tool
Mapping Workshop Assignment
Resources for User Experience (UX)
Spokane County Library District currently has a job opening for a Technical Services Coordinator. If you are interested, please visit the posting.
INCOL information and documents are now available on a new platform that will enable easier updating and communication.