Washington State University Libraries, Pullman, WA
This position will provide hardware support for the Libraries, including the installation, maintenance, and repair of computer workstations and peripherals (such as barcode scanners, image scanners, and projectors). Additionally, he/she will provide software support, including programming to automate installation/update processes and to support other organizational needs. This specialist will work with Libraries employees and patrons to quickly and effectively resolve Systems help desk jobs. Full-time, 12-month. Required: Four years of information technology experience; OR equivalent education/experience. Four years experience analyzing, designing, installing, programming, and/or maintaining computer software applications, hardware, telecommunications, or network infra-structure equipment or providing customer or technical support in information technology. Preferred: Proven experience with a variety of software and hardware including motherboards, memory, hard drives, power supplies, CD-ROMs, monitors, scanners, and projectors; proven and effective equipment troubleshooting skills including the use of software diagnostic tools; proven experience using service manuals and advanced hardware diagnostic tools to troubleshoot and repair hardware efficiently; experience with a programming or scripting language commonly used in desktop support; experience tracking problems and problem resolution; experience installing and troubleshooting operating systems in a Windows environment; Bachelor’s degree in Computer Science, MIS or related field; experience with Microsoft System Center Configuration Manager or similar device management framework; experience with Microsoft Hyper-V or other virtualization software; experience with Windows and Linux Server Administration. To apply, visit: www.wsujobs.com. Applications required by 5/27/13. WSU is an EO/AA Educator and Employer. Contact: Bonny Boyan; boyan@wsu.edu